Healthcare Parking Call Centre Operator

Overview

Paladin Security: Making the World a Safer and Friendlier Place!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Handle inbound and outgoing calls regarding parking related concerns and site issues
• Assist the public at pay machines and on the AHS Parking App and provide accurate direction
• Generate database interactions and cases pertaining to all received calls
• Verify staff access Verify parking payments and email receipts
• Conduct access control and vend gates Dispatch Enforcement, Maintenance, Security, and Technicians to all call types
• Become knowledgeable in parking and access control systems
• Become familiar with AMAG, Lenel, T2 Flex, Digital Iris, Genesys, Service Now, and other Operating Systems Complete daily office tasks and paperwork for AHS and Paladin Security Assist with monthly statements

Requirements:

• Minimum 2-year experience in a call centre setting
• Minimum typing of 40 words per minute and superior computer skills
• Fluent English Ability to listen and take information accurately
• Call centre, dispatch, customer service and parking experience/knowledge

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance

This job reports to the CSM

This is a Full and Part-Time position

Number of Openings for this position: 1